Tag Archive: Social

Jun 09

How Social Media Benefits the Entire Company

Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy that sets up your company for success in the future. While the first two episodes were dedicated to the pragmatists, …

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Mar 20

ClickDesk : A Wonderful Combo of live chat, help desk, voice chat & social toolbar for websites.

ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, helpdesk, browser phone and social toolbar. Latest Features: Real-time visitor tracking is released… I Need Your Help: http://vid.io/x6R (Please Support) Albert Jee shows LockerGnome’s Brandon Wirtz how Microsoft Lync provides a integrated communication experience. Live from the show floor… …

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Aug 27

HP’s Proactive Customer Support within Social Media Channels

HP acts as an extension of your enterprise, addressing customers’ inquiries during the first contact, even in social media channels. Our 24X7 service provide… what to do with your printer when the tech support can’t help you.

May 29

SMA Eyes Front-Office Traders, PMs with Social Indicators Excel Add-in

SMA Eyes Front-Office Traders, PMs with Social Indicators Excel Add-in "It's powered by the same API, so it will integrate nicely with firms' datafeeds and pricing engines, but is aimed at getting into the front office and trading desk." … Other features in the add-in include a check-for-updates button that refreshes … Read more on …

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Feb 20

Microsoft Goes Social With Dynamics CRM

Microsoft Goes Social With Dynamics CRM capabilities, including social listening, aimed at helping organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships. Microsoft trumpeted the new release … Read more on Top Tech News Microsoft dishes out new CRM …

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Nov 06

Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media

Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media … Parature's core applications are focused on customer service and support. Parature Customer Service Software provides an integrated customer Web portal, self-service knowledgebase, and help desk ticketing application. Further, both Parature Social … Read more on PR Newswire (press release) TeamSupport Customer Service Software Earns Bronze …

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